Return Policy

Arrr, me hearties! At Pegleg Preserves, we be committed to deliverin' the finest handcrafted fruit jams to satisfy yer taste buds. However, if ye find yerself unsatisfied with yer purchase, we be havin' a return policy in place to ensure yer satisfaction. Read on, ye scallywags!

1. Return Eligibility:

Avast! To be eligible for a return, ye must notify us within 7 days of receivin' yer order. The product must be in its original condition, unopened, and unused. We be understandin' that ye may be tempted to taste the treasure, but once ye break the seal, the return voyage be closed.

2. Return Process:

Shiver me timbers! To initiate a return, ye need to send us a message via carrier pigeon or electronic mail. Include yer order number, the reason for return, and any relevant details. We be reviewin' yer request and respondin' within 48 hours with further instructions.

3. Return Shipping:

Yo ho ho! The cost of return shippin' be on ye, me matey. We recommend ye use a reliable carrier to ensure the safe passage of the product. If the return be due to our error, we be coverin' the return shippin' costs, and ye won't have to walk the plank.

4. Refund or Exchange:

Avast ye! Once we receive the returned product and verify its condition, we be offerin' ye a refund or an exchange. If ye be wantin' a refund, we be returnin' the booty to yer original payment method. If ye be wantin' an exchange, we be sendin' ye a new jar of jam fit for a pirate's feast.

5. Damaged or Defective Products:

Avast ye, scurvy dogs! If ye receive a damaged or defective product, we be offerin' a replacement or a refund. Just send us a message with photographic evidence of the damage or defect, and we be settin' things right.

6. Contact Us:

Ahoy! If ye be needin' any further assistance or have any questions regardin' our return policy, ye can send a message via our website or call our customer service helpline. We be here to help ye navigate the treacherous waters of returns.

Now that ye be familiar with our return policy, ye can shop with confidence, knowin' that we be standin' by our products. Fair winds and smooth seas, me hearties!